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We provide two options of after-sales service for your reference:
a. Within one year, we offer repairing and replacement service. The defects shall be sent to us first. The replacement products will be shipped together with your next order. The cost (including postage, tax & etc) that is incurred during returning defects and sending back replacement shall be billed evenly by both sides.
b. We offer 2% more free products with the order to cover normal defect.
Please rest assured that the quality of Ionkini products are reliable. And quality check will be conducted on the products before they are shipped to you.
Frequently Asked Questions
1. How is the service life and warranty of your product? 3-5 years service life and 1 year warranty is provided. 2. How does your product work? What is the principle? This product achieves high efficiency purification by generating high concentration of negative ions. Click here to see how negative ion works 3. After placing an order, when will my goods be delivered? It depends on the order quantity and OEM requirements.
For trial order, it takes about 1-3 business days to arrange the delivery. Contact us now to check the accurate delivery time as per your order. 4. How to pay? We accept payments by Paypal, Alipay, Western Union, TT, L/C, Secure Payment & Trade Assurance and etc. Paypal, Western Union & Trade Assurance are suggested.
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Your inquiry will get our full attention and you will received the best service from Ionkini:)